Customer feedback is vital
Hearing from customers is important. It provides feedback but also reinforces the positive relationships we build and nurture with customers.
Our work for MobileMuster and the Australian Mobile Telecommunications Association on their official recycling program for mobile phones in Australia, provides a glimpse of how we deliver solutions with meaning to our customers.
“The depth of knowledge and experience at Infoactiv is always reassuring. Their ability to add value and optimise performance delivers real efficiencies for MobileMuster, our members and partners. This includes call centre support, logistics, liaison with more than 10,000 collection locations nationwide and integrated reporting. As the Australian mobile phone industry’s official product stewardship program, we set high operational and environmental standard. Infoactiv enables us to achieve and continuously improve these standards cost effectively.”
Rose Read, Manager Recycling, Australian Mobile Telecommunications Association